Big Furry Ball

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition you received and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If you have more questions, feel free to contact our customer support team.

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.